This is the date when your entitlement to upgrades and support expires. This is often earlier than the release date (shown in the release notes), which is the date when the release was first made available to the public.Ī support expiry date is encoded within your Merge serial number. The build date for a release (shown on the download page) is the date when the product’s executables and installer were created. You will need to renew support if you wish to access technical support, or if you wish to be able to use releases of Merge made after your support expired.Ībout build dates, serial number support expiry dates, and upgrade/support entitlement renewal. Your current Merge installation will remain fully-functional whether or not you renew (and you can continue to install your existing version of Merge on new machines).You can choose whether to renew support (which includes entitlement to upgrade to new versions of your product) for another year.Once your included period of support has expired: One year of access to standard Araxis technical support services (use the contact form to obtain support).Entitlement to any upgrades (including major versions) of the product you have purchased that Araxis may release during your year of support.One year of support is included in the purchase price for new licences. One year of upgrade and support entitlement is included You will need your serial number should you ever wish to re-install Merge. If you have purchased Merge, your serial number is evidence of your entitlement to use Merge and to receive any support and upgrades to which you may be entitled.
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